Bug at the Opening

BUG REPORT
1

Hey there!

I got this message and can’t load the game! Help would be amazing!

[ 211.864] WireSocketManager – Request ‘/userauth/versioncheck’ with requirement None Enqueued RID AE2D2D41-E222-2447-83D8-0E04B6BD54E5
[ 211.864] WireSocketManager – Request ‘/userauth/versioncheck’ Started RID AE2D2D41-E222-2447-83D8-0E04B6BD54E5
[ 212.346] WireSocketManager – Request ‘/userauth/versioncheck’ Completed in 0.483s RID AE2D2D41-E222-2447-83D8-0E04B6BD54E5
[ 212.363] VersionInfo – Client API Version: [ 16 ]. Content version [ 635368 ]. Asset SKU [ default ]
[ 212.363] VersionInfo – Service API Version: [ 16 ]. Content version [ 635368 ]. Asset SKU [ default ]
[ 212.363] CompareVersion – comparing package version 1.5.3261 to minimum version 1.5.3261
[ 212.363] WireSocketManager – Request ‘/userauth/logintoken’ with requirement Session Enqueued RID B283C372-F0C1-7D42-94D0-8BE3C2010B1C
[ 212.363] WireSocketManager – Request ‘/userauth/logintoken’ Started RID B283C372-F0C1-7D42-94D0-8BE3C2010B1C
[ 212.596] WireSocketManager – Request ‘/userauth/logintoken’ Completed in 0.233s RID B283C372-F0C1-7D42-94D0-8BE3C2010B1C
[ 212.623] WireSocketManager – Request ‘/monster/retrievestate’ with requirement Authenticated Enqueued RID B19D24AB-C96B-3447-84F2-968C6EE9CE5E
[ 212.623] WireSocketManager – Request ‘/user/getmessages’ with requirement Authenticated Enqueued RID BAF4975E-3E52-3945-BA01-9F6CA153237F
[ 212.623] WireAppComponent – Connection Status: LoggedIn
[ 212.623] BootflowItemAccount::HandleConnectStatus – status LoggedIn
[ 212.623] WireSocketManager – Request ‘/monster/retrievestate’ Started RID B19D24AB-C96B-3447-84F2-968C6EE9CE5E
[ 212.947] WireSocketManager – Request ‘/monster/retrievestate’ Completed in 0.323s RID B19D24AB-C96B-3447-84F2-968C6EE9CE5E
[ 212.963] ReconnectUIAppComponent::OnMonsterStateRetrieved
[ 212.963] BootflowItemAccount::OnMonsterStateRetrieved
[ 212.973] WireSocketManager – Request ‘/user/getmessages’ Started RID BAF4975E-3E52-3945-BA01-9F6CA153237F
[ 212.974] BootflowItemDownloadTuning – Acquiring Patches
[ 212.978] BootflowItemStore – Connecting…
[ 212.978] BootflowItemSpecialEvents – RefreshActive
[ 212.978] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID 9F151EBB-7811-874D-B64F-F535DFFAED28
[ 212.978] BootflowItemDownloadTuning – Acquiring Patches Done
[ 212.980] BootflowItemStore – Connect completed, now getting tuning
[ 212.981] WireSocketManager – Request ‘/monster/getstoretuning’ with requirement Authenticated Enqueued RID C6605DCA-8AC8-5048-9C36-A2E49625FADC
[ 213.064] WireSocketManager – Request ‘/user/getmessages’ Completed in 0.090s RID BAF4975E-3E52-3945-BA01-9F6CA153237F
[ 213.080] ReconnectUIAppComponent::OnMessagesRetrieved
[ 213.080] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID 9F151EBB-7811-874D-B64F-F535DFFAED28
[ 213.164] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.083s RID 9F151EBB-7811-874D-B64F-F535DFFAED28
[ 213.189] BootflowItemSpecialEvents – RefreshActive Done
[ 213.189] WireSocketManager – Request ‘/monster/getstoretuning’ Started RID C6605DCA-8AC8-5048-9C36-A2E49625FADC
[ 213.297] WireSocket – Protocol error: Server Error
[ 213.297] WireSocketManager – Server Error: Server Error
[ 213.298] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 213.298] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 213.298] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 213.298] BootflowState::HandleBootflowItemError: Canceled promise
[ 213.298] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition true
[ 213.298] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_generic_dialog]
[ 213.298] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 213.298] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 213.298] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 213.314] GuiManager::ProcessScreensMarkedForCleanup – mem used 89702400

2

[ 227.516] CompareVersion – comparing package version 1.5.3261 to minimum version 1.5.3261
[ 227.516] WireSocketManager – Request ‘/userauth/logintoken’ with requirement Session Enqueued RID 4D31DBE8-F672-4E30-B924-C3FFDD64A4BD
[ 227.516] WireSocketManager – Request ‘/userauth/logintoken’ Started RID 4D31DBE8-F672-4E30-B924-C3FFDD64A4BD
[ 227.922] WireSocketManager – Request ‘/userauth/logintoken’ Completed in 0.402s RID 4D31DBE8-F672-4E30-B924-C3FFDD64A4BD
[ 227.937] WireAppComponent – LoginRegisterNotifications()
[ 227.937] WireAppComponent::LoginRegisterNotifications – No device token found for push notification registration.
[ 227.937] WireSocketManager – Request ‘/monster/retrievestate’ with requirement Authenticated Enqueued RID 170710CC-2004-4742-A7C9-3E6D06D4DC31
[ 227.937] WireSocketManager – Request ‘/user/getmessages’ with requirement Authenticated Enqueued RID E2C220C9-02DF-49E9-821E-1A9D5A793FFB
[ 227.937] WireAppComponent – Connection Status: LoggedIn
[ 227.937] BootflowItemAccount::HandleConnectStatus – status LoggedIn
[ 227.937] WireSocketManager – Request ‘/monster/retrievestate’ Started RID 170710CC-2004-4742-A7C9-3E6D06D4DC31
[ 228.359] WireSocketManager – Request ‘/monster/retrievestate’ Completed in 0.424s RID 170710CC-2004-4742-A7C9-3E6D06D4DC31
[ 228.375] BootflowItemAccount::OnMonsterStateRetrieved
[ 228.375] ReconnectUIAppComponent::OnMonsterStateRetrieved
[ 228.375] WireSocketManager – Request ‘/user/getmessages’ Started RID E2C220C9-02DF-49E9-821E-1A9D5A793FFB
[ 228.375] BootflowItemDownloadTuning – Acquiring Patches
[ 228.375] BootflowItemStore – Connecting…
[ 228.375] BootflowItemSpecialEvents – RefreshActive
[ 228.375] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID 536E404D-B1AD-468D-B253-47E2DCE81251
[ 228.375] BootflowItemDownloadTuning – Acquiring Patches Done
[ 228.375] BootflowItemStore – Connect completed, now getting tuning
[ 228.375] WireSocketManager – Request ‘/monster/getstoretuning’ with requirement Authenticated Enqueued RID 4BCF0BAA-0143-4A99-91AD-B19E9826E615
[ 228.516] WireSocketManager – Request ‘/user/getmessages’ Completed in 0.132s RID E2C220C9-02DF-49E9-821E-1A9D5A793FFB
[ 228.516] ReconnectUIAppComponent::OnMessagesRetrieved
[ 228.516] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID 536E404D-B1AD-468D-B253-47E2DCE81251
[ 228.656] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.132s RID 536E404D-B1AD-468D-B253-47E2DCE81251
[ 228.656] BootflowItemSpecialEvents – RefreshActive Done
[ 228.656] WireSocketManager – Request ‘/monster/getstoretuning’ Started RID 4BCF0BAA-0143-4A99-91AD-B19E9826E615
[ 228.812] WireSocket – Protocol error: Server Error
[ 228.812] WireSocketManager – Server Error: Server Error
[ 228.812] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 228.812] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 228.812] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 228.812] BootflowState::HandleBootflowItemError: Canceled promise
[ 228.812] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition true
[ 228.812] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_generic_dialog]
[ 228.812] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 228.812] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 228.812] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 228.812] GuiManager::ProcessScreensMarkedForCleanup – mem used 289390592
[ 230.891] App – LostFocus
[ 230.891] App – LeaveForeground
[ 230.891] AppHost – Suspend
[ 230.891] AppHost::Suspend - BroadcastEvent Begin
[ 230.891] AppHost::Suspend - BroadcastEvent End
[ 230.906] App – LeaveForeground - ignored
[ 266.719] App – LeaveForeground - ignored
[ 266.719] App – Resume
[ 266.719] App – EnterForeground
[ 266.719] App – GainedFocus

3

Hey there!

The issue still persists? Sorry to hear that you’ve had some trouble. :frowning:
Could you please provide the following information?

What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?: