Bug can't login, internal error

[ 166.029] ActivityJava – OnStop
[ 166.029] BootStrap – Activity Stop
[ 166.029] AppHost – Suspend
[ 166.029] AppHost::Suspend - BroadcastEvent Begin
[ 166.030] ActivityJava – OnSaveInstanceState
[ 166.030] AppHost::Suspend - BroadcastEvent End
[ 166.097] ActivityJava – OnTrimMemory
[ 166.098] BootStrap – Activity Trim Memory
[ 377.484] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 377.488] ActivityJava – OnStart
[ 377.490] ActivityJava – OnResume
[ 377.489] BootStrap – Activity Start
[ 377.492] BootStrap – Activity Resume
[ 377.506] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 377.512] ActivityJava – OnSurfaceCreated
[ 377.512] BootStrap – Surface Created
[ 377.513] ActivityJava – OnSurfaceChanged
[ 377.513] BootStrap – Surface Changed
[ 377.542] ActivityJava – OnWindowFocusChanged
[ 377.543] Bootstrap – Window Focus Changed
[ 377.545] Setting Window Size:W 2400 | H 1080
[ 377.545] App – Resume
[ 377.546] App – EnterForeground
[ 377.546] App – GainedFocus
[ 377.558] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 377.585] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 378.385] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 378.965] App – Transition New State Requested: NewState ‘Sgi::BootflowState’
[ 378.965] Gui – ExitScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 378.982] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::BootflowState’
[ 378.982] BootflowItemAccount::Cancel
[ 378.982] BootflowItemStore::Cancel
[ 378.982] GuiManager::ProcessScreensMarkedForCleanup – mem used 309575680
[ 378.982] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_generic_dialog]
[ 378.982] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 378.982] Gui – EnterScreen [gui/screenfiles/launch/launch_main]
[ 378.982] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 378.982] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 378.982] BootflowScreenAppComponent::SetBootflowScreen – gui/screenfiles/launch/launch_main
[ 379.090] BootflowItemWaitForLoad – Start
[ 379.107] BootflowItemWaitForLoad – Done
[ 379.107] BootflowItemAccount::Start
[ 379.124] WireSocketManager – Connecting to server: [prod.phobies.com:3000]
[ 379.591] WireSocketManager – Request ‘/userauth/versioncheck’ with requirement None Enqueued RID F8B36F58-C257-4244-B906-B2E3A6DCFDD1
[ 379.591] WireSocketManager – Request ‘/userauth/versioncheck’ Started RID F8B36F58-C257-4244-B906-B2E3A6DCFDD1
[ 379.757] WireSocketManager – Request ‘/userauth/versioncheck’ Completed in 0.166s RID F8B36F58-C257-4244-B906-B2E3A6DCFDD1
[ 379.774] VersionInfo – Client API Version: [ 16 ]. Content version [ 617096 ]. Asset SKU [ default ]
[ 379.774] VersionInfo – Service API Version: [ 16 ]. Content version [ 617096 ]. Asset SKU [ default ]
[ 379.774] CompareVersion – comparing package version 1.5.327.0 to minimum version 0.0.0
[ 379.774] WireSocketManager – Request ‘/userauth/logintoken’ with requirement Session Enqueued RID 279BFA0A-9ABB-4AE1-A373-B86DC9835375
[ 379.774] WireSocketManager – Request ‘/userauth/logintoken’ Started RID 279BFA0A-9ABB-4AE1-A373-B86DC9835375
[ 401.027] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 401.028] ActivityJava – OnWindowFocusChanged
[ 401.040] Bootstrap – Window Focus Changed
[ 401.040] App – LostFocus
[ 401.048] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 402.877] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 402.882] ActivityJava – OnWindowFocusChanged
[ 402.889] Bootstrap – Window Focus Changed
[ 402.889] App – GainedFocus
[ 402.897] ActivityJava – OnSafeAreasChanged [93 0 0 0]
[ 404.939] WireSocket – Protocol error: Server Error
[ 404.939] WireSocketManager – Server Error: Server Error
[ 404.941] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 404.941] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 404.941] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 404.974] UserWireSocketComponent::LoginAuthProvider – Failed to login: Canceled promise

Hey Zeppolian,

Sorry to hear that you have had some trouble. Could you please email the following information to community@smokingguninc.com or create a ticket on Discord.gg/phobiesgame under #request-support so we can look into this for you?

What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

We may also need your logs so we can look further into this issue:
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response: