My game won't let me login and says internal server error

username: puglink1
platform: steam

[ 0.985] AppHost::EngineInitialize – START
[ 0.985] Localizer::SetLocaleCode – Using Locale: ‘en-US.UTF-8’
[ 1.157] Localizer::SetLocaleCode – Loaded locale data from folder: [en]
[ 1.219] AppHost::EngineInitialize – END
[ 1.219] AppHost::EngineAppStartup – START
[ 1.219] Monster::Startup START
[ 1.219] MonsterApp – Sim ContentVersion: [712291]
[ 1.219] GameApp::Startup START
[ 1.282] FlatLand – useShadowTexture true, qualityHigh true, occludeeHigh true
[ 1.344] SoundSystemWWise - LoadResources
[ 1.344] SoundSystemWWise - LoadBank: ‘init.bnk’
[ 1.360] SoundSystemWWise - LoadBank: ‘soundbank.bnk’
[ 3.282] SoundSystemWWise - LoadResources - Done
[ 3.282] Graphics::FontLibrary – FreeType 2.11.1 and HarfBuzz 4.2.0 initialized
[ 3.297] FaceTable::LoadMergeManifests – loading cached manifest [C:\Users\manue\AppData\Roaming\SmokingGunInteractive\Phobies\Cache\fonts\fonts.db]
[ 3.297] FaceTable::LoadMergeManifests – successfully loaded cached manifest [C:\Users\manue\AppData\Roaming\SmokingGunInteractive\Phobies\Cache\fonts\fonts.db]
[ 3.297] FaceTable::LoadMergeManifests – loading packaged manifest [gui/fonts/fonts.manifest]
[ 3.297] FaceTable::LoadMergeManifests – successfully loaded packaged manifest [gui/fonts/fonts.manifest]
[ 3.313] FormFactor::ScreenSizeCategory is [Large]
[ 3.313] GameApp::Startup END
[ 3.313] MonsterApp – Retrieved unique install ID: ‘D73709D3-C6E1-4879-921D-BDA71838074D’
[ 3.313] Extra Command Line Arguments:
[ 3.454] Monster::Startup END
[ 3.454] PostProcessAppComponent::Enable() – creating render targets
[ 3.454] AppHost::EngineAppStartup – END
[ 3.454] Steamworks initialization status is Success
[ 3.469] App – Transition New State Requested: NewState ‘Sgi::BootflowState’
[ 3.469] AppHost – Resume - ignored
[ 3.469] App – EnterForeground - ignored
[ 3.469] App – GainedFocus
[ 3.500] App – AppState Transition, OldState ‘none’ NewState ‘Sgi::BootflowState’
[ 3.594] BootflowScreenAppComponent::SetBootflowScreen – gui/screenfiles/launch/launch_main
[ 3.610] Gui – EnterScreen [gui/screenfiles/launch/launch_main]
[ 3.610] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 3.657] BootflowItemWaitForLoad – Start
[ 3.657] BootflowItemWaitForLoad – Done
[ 3.657] BootflowItemAccount::Start
[ 3.657] requesting steam session ticket
[ 4.813] received steam session ticket
[ 4.813] WireSocketManager – Connecting to server: [prod.phobies:3000]
[ 5.657] WireSocketManager – Request ‘/userauth/versioncheck’ with requirement None Enqueued RID EA2A7107-889D-403B-9C49-7F14961CF070
[ 5.657] WireSocketManager – Request ‘/userauth/versioncheck’ Started RID EA2A7107-889D-403B-9C49-7F14961CF070
[ 5.750] WireSocketManager – Request ‘/userauth/versioncheck’ Completed in 0.093s RID EA2A7107-889D-403B-9C49-7F14961CF070
[ 5.766] VersionInfo – Client API Version: [ 16 ]. Content version [ 712291 ]. Asset SKU [ default ]
[ 5.766] VersionInfo – Service API Version: [ 16 ]. Content version [ 712291 ]. Asset SKU [ default ]
[ 5.766] CompareVersion – comparing package version 1.8.373 to minimum version 0.0.0
[ 5.766] WireSocketManager – Request ‘/userauth/logintoken’ with requirement Session Enqueued RID 955C9E75-EEF3-4960-B427-49F62B84022E
[ 5.766] WireSocketManager – Request ‘/userauth/logintoken’ Started RID 955C9E75-EEF3-4960-B427-49F62B84022E
[ 31.000] WireSocket – Protocol error: Server Error
[ 31.000] WireSocketManager – Server Error: Server Error
[ 31.110] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 31.110] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 31.110] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 31.125] UserWireSocketComponent::LoginAuthProvider – Failed to login: Canceled promise
[ 36.500] App – LostFocus
[ 36.500] App – LeaveForeground
[ 604.813] TcpSecureSocketWin::ReceiveData: Server signaled end of session
[1043.766] App – EnterForeground
[1043.766] App – GainedFocus

Hey there!

Sorry to hear that you’re having some trouble!
What is your in-game name and your device that you are playing Phobies on?
Does the game work on other devices?