Internal sender error when submitting my turn

BUG REPORT
1

In game name is Alias-Steve. When attempting to submit my turn, i get an internal server error and it kicks be back to the game menu, I’ve tried multiple times with the same result.
Playing on Android in the Async gameplay

[ 111.201] Gui – Screen Focus LOST [gui/screenfiles/monstercard/monstercard_ingame]
[ 111.202] GuiManager::ProcessScreensMarkedForCleanup – mem used 336416768
[ 111.786] Inventory – Flushed 28 entries
[ 112.738] BattleGameInteractor – Queueing Action: sim/objtemplates/monsters/eratic/level01 on position (9, 6)
[ 113.491] BattleGameInteractor – Posting MoveCommand from unit sim/objtemplates/monsters/eratic/level01, on position (9, 6)
[ 113.562] Moving sim/objtemplates/monsters/eratic/level01 to (9, 6)
[ 115.550] Setting 3rd side to monster 121, angrymonkey
[ 115.577] Gui – EnterScreen [gui/screenfiles/monstercard/monstercard_ingame]
[ 115.577] Gui – Screen Focus GAINED [gui/screenfiles/monstercard/monstercard_ingame]
[ 116.093] BattleGameInteractor – Posting SpawnCommand from unit 121, on position (10, 6)
[ 116.094] Gui – ExitScreen [gui/screenfiles/monstercard/monstercard_ingame]
[ 116.181] Spawning monster 121 with spawn ID 0 at level 8 for team Second at position (11, 6)
[ 116.181] moving to (10, 6)
[ 116.214] Inventory – Flushed 19 entries
[ 116.345] Gui – Screen Focus LOST [gui/screenfiles/monstercard/monstercard_ingame]
[ 116.346] GuiManager::ProcessScreensMarkedForCleanup – mem used 350330880
[ 116.850] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 64EF83AB-6E59-4E43-938E-F77EAC909326
[ 116.851] WireSocketManager – Request ‘/user/keepalive’ Started RID 64EF83AB-6E59-4E43-938E-F77EAC909326
[ 117.000] Inventory – Flushed 29 entries
[ 117.080] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.230s RID 64EF83AB-6E59-4E43-938E-F77EAC909326
[ 117.679] BattleGameInteractor – Queueing Action: sim/objtemplates/monsters/angrymonkey/level01 on position (8, 6)
[ 117.800] BattleGameInteractor – Posting MoveCommand from unit sim/objtemplates/monsters/angrymonkey/level01, on position (8, 6)
[ 117.878] Moving sim/objtemplates/monsters/angrymonkey/level01 to (8, 6)
[ 119.550] BattleGameInteractor – Posting MoveCommand from unit sim/objtemplates/monsters/jarcannon/level01, on position (11, 8)
[ 119.568] Moving sim/objtemplates/monsters/jarcannon/level01 to (11, 8)
[ 123.388] TimelineInstance – Screen [gui/screenfiles/hud_battle/hudbattle_selection] LibraryItem [stat_stackpanel_horiz_icon_small] GotoLabel with label [description] failed. Label not found!
[ 126.861] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID EEDA0565-7496-4855-AE55-C44772D40BF8
[ 126.863] WireSocketManager – Request ‘/user/keepalive’ Started RID EEDA0565-7496-4855-AE55-C44772D40BF8
[ 126.977] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.114s RID EEDA0565-7496-4855-AE55-C44772D40BF8
[ 128.891] Inventory – Flushed 4 entries
[ 128.978] WireSocketManager – Request ‘/monster/postturndata?gameid=c2146bd2-62ce-4385-a9ac-0ce4fb52ca8d’ with requirement Authenticated Enqueued RID 9E8BF3FB-E16B-4AE3-BB6D-18D164302BBC
[ 128.981] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 128.981] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 128.986] WireSocketManager – Request ‘/monster/postturndata?gameid=c2146bd2-62ce-4385-a9ac-0ce4fb52ca8d’ Started RID 9E8BF3FB-E16B-4AE3-BB6D-18D164302BBC
[ 129.437] WireSocket – Protocol error: Server Error
[ 129.437] WireSocketManager – Server Error: Server Error
[ 129.470] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 129.471] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 129.471] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main]
[ 129.471] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/replay_main]
[ 129.471] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 129.471] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 129.491] Failed to post turn. Canceled promise
[ 129.517] Gui – ExitScreen [gui/screenfiles/common/cmn_loading_screen]
[ 129.555] GuiManager::ProcessScreensMarkedForCleanup – mem used 285405184

2

Hey @Scubagxt !

We’re sorry you’re experiencing this issue but can you please clarify a bit further what exactly is happening?

Also, just wondering when you were playing in Async Mode were you using the Werewolf Phobie when this happened?

3

I was receiving internal server error whenever I went to submit my turn. I realized after I sent this my phone corrected to sender and not server in the subject. I ended up surrendering so I could continue to play the game as I don’t play much arena. My opponent was using the werewolf in the match, but I was not. I thought I saved a screen shot of the error, but it appears I did not. As I mentioned, though, I just surrendered the fight because I could not play, I couldn’t submit any moves for my turn on that battle.

4

I am so sorry to know you’re experiencing this. Actually, our team is currently aware that there are some players who get stuck in the Async game when they use the “Werewolf” Phobie.

We are investigating this issue now but in the mean time kindly surrender the game.