Bug when starting a game

I come to report an error which happens that when starting a game when the animation of my rival and I are seen while they hand us the keys, the application often gets stuck in that animation and I have no choice but to exit and enter again, When I re-enter I lose points that will eventually drop me from the league, that’s why I’m reporting this.
after all, they do not compensate the games won with the “lost” ones thanks to this error.
Sorry for traduction the google translate XD