Event offers not appearing

Good afternoon, within the game I could see an offer that contains 7 double days and an envelope. but in my profile the offer never appeared

Hey there! We’re sorry to hear that you’ve had some trouble.

Offers should come along as you continue to play. However, is that screenshot how it appears or is that one from elsewhere?
Could we see how it shows in your profile?

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Of course, the screen was from my profile. I decided to report about the offer since I am very interested in it, in fact, out of 4 friends who played, only one appeared. sorry if my english is not very good but i use google translator.