Internal server bug report

BUG REPORT
21

Username: Grimhart
Platform: Android
Bug description: when I submit a turn, this happen “Internal server error”

[ 11.618] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::FEState’
[ 12.045] Gui – EnterScreen [gui/screenfiles/home/home_main]
[ 12.145] GooglePlayBillingHelper - Querying inventory for pending transactions.
[ 12.155] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[ 12.630] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition false
[ 12.674] WireSocketManager – Request ‘/monster/seteventtimestamp?timestampSeconds=1657355223&clientEventType=SubscriptionUpsell’ with requirement Authenticated Enqueued RID C14BFFE7-B080-4494-A48C-01456F4D8C27
[ 12.781] Gui – EnterScreen [gui/screenfiles/store/store_popup_subscription]
[ 12.781] WireSocketManager – Request ‘/monster/seteventtimestamp?timestampSeconds=1657355223&clientEventType=SubscriptionUpsell’ Started RID C14BFFE7-B080-4494-A48C-01456F4D8C27
[ 13.715] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 13.715] Gui – Screen Focus GAINED [gui/screenfiles/store/store_popup_subscription]
[ 13.716] GuiManager::ProcessScreensMarkedForCleanup – mem used 406695936
[ 13.729] WireSocketManager – Request ‘/monster/seteventtimestamp?timestampSeconds=1657355223&clientEventType=SubscriptionUpsell’ Completed in 0.949s RID C14BFFE7-B080-4494-A48C-01456F4D8C27
[ 13.730] GuiManager::ProcessScreensMarkedForCleanup – mem used 406695936
[ 15.334] Gui – ExitScreen [gui/screenfiles/store/store_popup_subscription]
[ 15.608] Gui – Screen Focus LOST [gui/screenfiles/store/store_popup_subscription]
[ 15.608] Gui – Screen Focus GAINED [gui/screenfiles/home/home_main]
[ 15.608] GuiManager::ProcessScreensMarkedForCleanup – mem used 406876160
[ 16.410] Gui – ExitScreen [gui/screenfiles/home/home_main]
[ 16.481] Gui – EnterScreen [gui/screenfiles/gamelist/gamelist]
[ 16.481] Gui – Screen Focus GAINED [gui/screenfiles/gamelist/gamelist]
[ 16.577] Gui – Screen Focus LOST [gui/screenfiles/home/home_main]
[ 16.581] GuiManager::ProcessScreensMarkedForCleanup – mem used 421720064
[ 17.558] AsyncMatchHelper::ContinueMatch() – GameId: 9d6a2c15-44cf-4f91-9c3b-d303900e54ef
[ 17.572] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 17.573] Gui – Screen Focus LOST [gui/screenfiles/gamelist/gamelist]
[ 17.573] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 17.781] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[ 17.794] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[ 17.820] Inventory – Flushed 221 entries
[ 17.820] GuiManager::ProcessScreensMarkedForCleanup – mem used 403013632
[ 17.820] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 17.825] BattlePlayState::OnBegin
[ 17.830] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[ 17.830] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[ 17.897] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID E889B0D5-A1CF-4EA4-9922-8880F8F2C2B0
[ 17.911] WireSocketManager – Request ‘/game/getgameinfo’ Started RID E889B0D5-A1CF-4EA4-9922-8880F8F2C2B0
[ 18.241] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.330s RID E889B0D5-A1CF-4EA4-9922-8880F8F2C2B0
[ 18.258] WireSocketManager – Request ‘/game/getturndata?gameid=9d6a2c15-44cf-4f91-9c3b-d303900e54ef’ with requirement Authenticated Enqueued RID 4136512D-2063-4C71-81B1-59B4F4CD18D2
[ 18.258] WireSocketManager – Request ‘/game/getturndata?gameid=9d6a2c15-44cf-4f91-9c3b-d303900e54ef’ Started RID 4136512D-2063-4C71-81B1-59B4F4CD18D2
[ 32.663] WireSocket – Protocol error: Server Error
[ 32.663] WireSocketManager – Server Error: Server Error
[ 32.693] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 32.693] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 32.693] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]

IMG_20220709_163047
IMG_20220709_163047453×1018 60.6 KB

22

Hi me too

[ 17.586] WireSocketManager – Request ‘/store/getproductfilters’ Started RID 6EFFDC19-6F36-4FC2-BC12-402B26825918
[ 17.747] WireSocketManager – Request ‘/store/getproductfilters’ Completed in 0.160s RID 6EFFDC19-6F36-4FC2-BC12-402B26825918
[ 17.780] BootflowItemStore – Getting products
[ 17.781] GooglePlayStore::GetProducts – scheduling [31] filters, [2] subfilters
[ 17.781] GooglePlayStore::GetProducts – getting [31] filters, [2] subfilters
[ 17.782] GooglePlayBillingHelper - Querying inventory for products.
[ 17.809] Google Play Billing - Query inventory finished.
[ 17.810] Google Play Billing - Query inventory was successful.
[ 17.830] BootflowItemStore – Complete
[ 17.847] BootflowItemRestorePurchases::Start
[ 17.847] GooglePlayBillingHelper - Querying inventory for pending transactions.
[ 17.854] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[ 17.880] BootflowItemRestorePurchases – Done
[ 17.896] BootflowState::OnBootflowComplete
[ 17.913] App – Transition New State Requested: NewState ‘Sgi::FEState’
[ 17.914] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::FEState’
[ 18.157] Gui – EnterScreen [gui/screenfiles/home/home_main]
[ 18.224] GooglePlayBillingHelper - Querying inventory for pending transactions.
[ 18.230] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[ 18.703] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition false
[ 19.655] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 19.655] Gui – Screen Focus GAINED [gui/screenfiles/home/home_main]
[ 19.655] GuiManager::ProcessScreensMarkedForCleanup – mem used 491409408
[ 19.671] GuiManager::ProcessScreensMarkedForCleanup – mem used 491409408
[ 22.204] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 22.204] Gui – Screen Focus LOST [gui/screenfiles/home/home_main]
[ 22.204] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 22.418] WireSocketManager – Request ‘/game/quickmatch’ with requirement Authenticated Enqueued RID A9A26322-D04C-43C9-936D-E5B119607D6D
[ 22.431] WireSocketManager – Request ‘/game/quickmatch’ Started RID A9A26322-D04C-43C9-936D-E5B119607D6D
[ 22.835] WireSocketManager – Request ‘/game/quickmatch’ Completed in 0.404s RID A9A26322-D04C-43C9-936D-E5B119607D6D
[ 22.855] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[ 22.855] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[ 22.861] Inventory – Flushed 197 entries
[ 22.862] GuiManager::ProcessScreensMarkedForCleanup – mem used 492437504
[ 22.862] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 22.867] BattlePlayState::OnBegin
[ 22.875] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[ 22.876] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[ 22.955] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID 95A910E1-4AD1-4BB8-A5F8-7ED4AF00ED50
[ 22.972] WireSocketManager – Request ‘/game/getgameinfo’ Started RID 95A910E1-4AD1-4BB8-A5F8-7ED4AF00ED50
[ 23.131] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.159s RID 95A910E1-4AD1-4BB8-A5F8-7ED4AF00ED50
[ 23.150] WireSocketManager – Request ‘/game/getturndata?gameid=134cc10c-6862-41e6-89d3-50cf9067efcf’ with requirement Authenticated Enqueued RID FDFB87D2-5586-40AA-9D01-D78BCA1B84A6
[ 23.151] WireSocketManager – Request ‘/game/getturndata?gameid=134cc10c-6862-41e6-89d3-50cf9067efcf’ Started RID FDFB87D2-5586-40AA-9D01-D78BCA1B84A6
[ 37.304] WireSocket – Protocol error: Server Error
[ 37.304] WireSocketManager – Server Error: Server Error
[ 37.319] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 37.319] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 37.319] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]

23

We apologise that you are experiencing this, however, we’re already on it, here are more details:

24

Server timed out and stopped my game from progressing

25

We apologise that you are experiencing this, however, we’re already on it, here are more details:

26

[ 255.425] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 7] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 256.085] sim/objtemplates/monsters/hellhound/level01 using ability
[ 256.085] with param 0 position: (7, 4)
[ 256.589] Inventory - Failed to Find/Load asset: ‘sprites/common/fx/projectiles/fireball/fireball’ of type ‘SpriteAnimation’
[ 256.623] Inventory - Failed to Find/Load asset: ‘sprites/common/fx/projectiles/fireball/fireball’ of type ‘SpriteAnimation’
[ 256.623] FlatActorTemplate::Initialize default animation [sprites/common/fx/projectiles/fireball/fireball] not found for flatactor template [sprites/common/monsters/hellhound/hellhound_special]
[ 257.626] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 7] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 258.990] Moving sim/objtemplates/monsters/poisonalien/level01 to (6, 4)
[ 260.488] sim/objtemplates/monsters/poisonalien/level01 attacking position (7, 4)
[ 260.723] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 750BA341-54B5-4135-B852-F88EDD395EE7
[ 260.723] WireSocketManager – Request ‘/user/keepalive’ Started RID 750BA341-54B5-4135-B852-F88EDD395EE7
[ 261.039] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.316s RID 750BA341-54B5-4135-B852-F88EDD395EE7
[ 263.793] Moving sim/objtemplates/monsters/klak/level01 to (5, 3)
[ 264.491] sim/objtemplates/monsters/klak/level01 attacking position (7, 3)
[ 270.739] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID B29B6B62-EFD6-4734-ADCD-1EBF1E47326D
[ 270.739] WireSocketManager – Request ‘/user/keepalive’ Started RID B29B6B62-EFD6-4734-ADCD-1EBF1E47326D
[ 271.057] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.317s RID B29B6B62-EFD6-4734-ADCD-1EBF1E47326D
[ 272.328] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 10] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 275.467] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 10] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 276.925] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 7] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 280.757] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 204D7BD9-1F6A-454E-A335-B0BC38559DDB
[ 280.757] WireSocketManager – Request ‘/user/keepalive’ Started RID 204D7BD9-1F6A-454E-A335-B0BC38559DDB
[ 281.072] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.315s RID 204D7BD9-1F6A-454E-A335-B0BC38559DDB
[ 286.513] Inventory – Flushed 20 entries
[ 286.606] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 286.606] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 286.606] WireSocketManager – Request ‘/monster/postturndata?gameid=e903401d-a443-4ea9-a9c7-af660070a38f’ with requirement Authenticated Enqueued RID C36648C1-6195-44E9-B26A-DB2538481F9F
[ 286.614] WireSocketManager – Request ‘/monster/postturndata?gameid=e903401d-a443-4ea9-a9c7-af660070a38f’ Started RID C36648C1-6195-44E9-B26A-DB2538481F9F
[ 300.912] WireSocket – Protocol error: Server Error
[ 300.912] WireSocketManager – Server Error: Server Error
[ 300.929] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/replay_main]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 300.929] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 300.954] Failed to post turn. Canceled promise
[ 300.954] Gui – ExitScreen [gui/screenfiles/common/cmn_loading_screen]
[ 301.219] GuiManager::ProcessScreensMarkedForCleanup – mem used 684879872

27

We apologise that you are experiencing this, however, we’re already on it, here are more details:

28

[ 255.425] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 7] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 256.085] sim/objtemplates/monsters/hellhound/level01 using ability
[ 256.085] with param 0 position: (7, 4)
[ 256.589] Inventory - Failed to Find/Load asset: ‘sprites/common/fx/projectiles/fireball/fireball’ of type ‘SpriteAnimation’
[ 256.623] Inventory - Failed to Find/Load asset: ‘sprites/common/fx/projectiles/fireball/fireball’ of type ‘SpriteAnimation’
[ 256.623] FlatActorTemplate::Initialize default animation [sprites/common/fx/projectiles/fireball/fireball] not found for flatactor template [sprites/common/monsters/hellhound/hellhound_special]
[ 257.626] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 7] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 258.990] Moving sim/objtemplates/monsters/poisonalien/level01 to (6, 4)
[ 260.488] sim/objtemplates/monsters/poisonalien/level01 attacking position (7, 4)
[ 260.723] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 750BA341-54B5-4135-B852-F88EDD395EE7
[ 260.723] WireSocketManager – Request ‘/user/keepalive’ Started RID 750BA341-54B5-4135-B852-F88EDD395EE7
[ 261.039] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.316s RID 750BA341-54B5-4135-B852-F88EDD395EE7
[ 263.793] Moving sim/objtemplates/monsters/klak/level01 to (5, 3)
[ 264.491] sim/objtemplates/monsters/klak/level01 attacking position (7, 3)
[ 270.739] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID B29B6B62-EFD6-4734-ADCD-1EBF1E47326D
[ 270.739] WireSocketManager – Request ‘/user/keepalive’ Started RID B29B6B62-EFD6-4734-ADCD-1EBF1E47326D
[ 271.057] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.317s RID B29B6B62-EFD6-4734-ADCD-1EBF1E47326D
[ 272.328] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 10] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 275.467] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 10] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 276.925] MonsterStatCollection::Internal::AddStat() – [hellhound lvl 7] Overriding stat ‘damageTypeFire’ (0), in category 2 with value 0
[ 280.757] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 204D7BD9-1F6A-454E-A335-B0BC38559DDB
[ 280.757] WireSocketManager – Request ‘/user/keepalive’ Started RID 204D7BD9-1F6A-454E-A335-B0BC38559DDB
[ 281.072] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.315s RID 204D7BD9-1F6A-454E-A335-B0BC38559DDB
[ 286.513] Inventory – Flushed 20 entries
[ 286.606] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 286.606] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 286.606] WireSocketManager – Request ‘/monster/postturndata?gameid=e903401d-a443-4ea9-a9c7-af660070a38f’ with requirement Authenticated Enqueued RID C36648C1-6195-44E9-B26A-DB2538481F9F
[ 286.614] WireSocketManager – Request ‘/monster/postturndata?gameid=e903401d-a443-4ea9-a9c7-af660070a38f’ Started RID C36648C1-6195-44E9-B26A-DB2538481F9F
[ 300.912] WireSocket – Protocol error: Server Error
[ 300.912] WireSocketManager – Server Error: Server Error
[ 300.929] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/replay_main]
[ 300.929] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 300.929] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 300.954] Failed to post turn. Canceled promise
[ 300.954] Gui – ExitScreen [gui/screenfiles/common/cmn_loading_screen]
[ 301.219] GuiManager::ProcessScreensMarkedForCleanup – mem used 684879872

29

[ 29.593] UserWireSocketComponent::LoginAuthProvider – Failed to login: Canceled promise
[ 32.400] ActivityJava – OnPause
[ 32.414] BootStrap – Activity Pause
[ 32.415] App – LostFocus
[ 32.417] App – LeaveForeground
[ 32.604] ActivityJava – OnWindowFocusChanged
[ 32.605] Bootstrap – Window Focus Changed
[ 33.034] ActivityJava – OnSurfaceDestroyed
[ 33.035] BootStrap – Surface Destroyed
[ 33.474] ActivityJava – OnStop
[ 33.474] BootStrap – Activity Stop
[ 33.474] AppHost – Suspend
[ 33.474] AppHost::Suspend - BroadcastEvent Begin
[ 33.478] AppHost::Suspend - BroadcastEvent End
[ 33.480] ActivityJava – OnSaveInstanceState
[ 33.501] ActivityJava – OnTrimMemory
[ 33.501] BootStrap – Activity Trim Memory
[ 228.114] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 228.118] ActivityJava – OnStart
[ 228.119] BootStrap – Activity Start
[ 228.120] ActivityJava – OnResume
[ 228.120] BootStrap – Activity Resume
[ 228.140] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 228.151] ActivityJava – OnSurfaceCreated
[ 228.155] BootStrap – Surface Created
[ 228.156] ActivityJava – OnSurfaceChanged
[ 228.156] BootStrap – Surface Changed
[ 228.184] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 228.206] ActivityJava – OnWindowFocusChanged
[ 228.207] Bootstrap – Window Focus Changed
[ 228.209] Setting Window Size:W 1800 | H 810
[ 228.209] App – Resume
[ 228.209] App – EnterForeground
[ 228.210] App – GainedFocus
[ 228.231] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 228.253] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 228.952] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 229.034] ActivityJava – OnSafeAreasChanged [91 0 0 0]
[ 229.320] App – Transition New State Requested: NewState ‘Sgi::BootflowState’
[ 229.321] Gui – ExitScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 229.337] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::BootflowState’
[ 229.338] BootflowItemAccount::Cancel
[ 229.339] BootflowItemStore::Cancel
[ 229.339] GuiManager::ProcessScreensMarkedForCleanup – mem used 269078528
[ 229.339] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_generic_dialog]
[ 229.339] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 229.340] Gui – EnterScreen [gui/screenfiles/launch/launch_main]
[ 229.340] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 229.340] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 229.340] BootflowScreenAppComponent::SetBootflowScreen – gui/screenfiles/launch/launch_main
[ 229.439] BootflowItemWaitForLoad – Start
[ 229.455] BootflowItemWaitForLoad – Done
[ 229.455] BootflowItemAccount::Start
[ 229.472] WireSocketManager – Connecting to server:
[ 230.222] WireSocketManager – Request ‘/userauth/versioncheck’ with requirement None Enqueued RID 454D8746-6545-4AE0-BD9D-93808DE08585
[ 230.222] WireSocketManager – Request ‘/userauth/versioncheck’ Started RID 454D8746-6545-4AE0-BD9D-93808DE08585
[ 230.490] WireSocketManager – Request ‘/userauth/versioncheck’ Completed in 0.268s RID 454D8746-6545-4AE0-BD9D-93808DE08585
[ 230.506] VersionInfo – Client API Version: [ 16 ]. Content version [ 596839 ]. Asset SKU [ default ]
[ 230.506] VersionInfo – Service API Version: [ 16 ]. Content version [ 596839 ]. Asset SKU [ default ]
[ 230.506] WireSocketManager – Request ‘/userauth/logintoken’ with requirement Session Enqueued RID D639F4E1-DC05-46E3-9DB3-4DC2384FD868
[ 230.507] WireSocketManager – Request ‘/userauth/logintoken’ Started RID D639F4E1-DC05-46E3-9DB3-4DC2384FD868
[ 255.793] WireSocket – Protocol error: Server Error
[ 255.794] WireSocketManager – Server Error: Server Error
[ 255.795] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 255.795] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 255.795] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 255.817] UserWireSocketComponent::LoginAuthProvider – Failed to login: Canceled promise

Username: Rem04
Platform: Android
Model: Samsung Galaxy A71

Bug Description: Cannot open game despite reloading and restarting phone

30

We apologise that you are experiencing this, however, we’re already on it, here are more details:

1 Like
31

I tried to take my turn but once I press “Play” the game gives me an Internal Server Error screen asking me to report a bug with a link or to reload the game. My user name is RipKintaro. I play on Ipad

32

We apologise that you are experiencing this, however, we’re already on it, here are more details:

33

Name: Kaisun.
Android Device
[ 414.727] BattlePlayState::StartTurn – showReplay true
[ 415.437] Gui – EnterScreen [gui/screenfiles/common/cmn_genericbox_popup]
[ 415.437] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 415.437] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/startofturn_main]
[ 415.437] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main]
[ 415.437] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/replay_main]
[ 415.437] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_genericbox_popup]
[ 416.379] PostProcessAppComponent::DisableEffect() – disabled effect ‘effects/postprocessstartgame’ with technique ‘StartGame’
[ 416.379] Gui – ExitScreen [gui/screenfiles/hud_battle/startofturn_main]
[ 416.412] GuiManager::ProcessScreensMarkedForCleanup – mem used 179187712
[ 416.545] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID C3DA66FA-EC50-4CF1-8DC8-EEC26E3375EC
[ 416.545] WireSocketManager – Request ‘/user/keepalive’ Started RID C3DA66FA-EC50-4CF1-8DC8-EEC26E3375EC
[ 416.656] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.111s RID C3DA66FA-EC50-4CF1-8DC8-EEC26E3375EC
[ 416.672] App – Transition New State Requested: NewState ‘Sgi::FEState’
[ 416.673] Gui – ExitScreen [gui/screenfiles/common/cmn_genericbox_popup]
[ 416.698] App – AppState Transition, OldState ‘Sgi::BattlePlayState’ NewState ‘Sgi::FEState’
[ 416.698] BattlePlayState::OnEnd
[ 416.730] Inventory – Flushed 271 entries
[ 416.730] GuiManager::ProcessScreensMarkedForCleanup – mem used 174231552
[ 416.730] Gui – ExitScreen [gui/screenfiles/hud_battle/replay_main]
[ 416.730] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_genericbox_popup]
[ 417.359] Gui – EnterScreen [gui/screenfiles/gamelist/gamelist]
[ 417.359] Gui – Screen Focus GAINED [gui/screenfiles/gamelist/gamelist]
[ 417.398] GooglePlayBillingHelper - Querying inventory for pending transactions.
[ 417.409] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[ 418.470] AsyncMatchHelper::ContinueMatch() – GameId: d74ae381-3b5f-4b2a-a275-fb6e1ca2e592
[ 418.482] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 418.482] Gui – Screen Focus LOST [gui/screenfiles/gamelist/gamelist]
[ 418.482] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 418.703] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[ 418.720] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[ 418.743] Inventory – Flushed 241 entries
[ 418.743] GuiManager::ProcessScreensMarkedForCleanup – mem used 169746432
[ 418.744] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 418.749] BattlePlayState::OnBegin
[ 418.756] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[ 418.756] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[ 418.863] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID BC42522A-33C7-4F5B-BD9D-092CED1CAB1A
[ 418.873] WireSocketManager – Request ‘/game/getgameinfo’ Started RID BC42522A-33C7-4F5B-BD9D-092CED1CAB1A
[ 418.966] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.093s RID BC42522A-33C7-4F5B-BD9D-092CED1CAB1A
[ 418.982] WireSocketManager – Request ‘/game/getturndata?gameid=d74ae381-3b5f-4b2a-a275-fb6e1ca2e592’ with requirement Authenticated Enqueued RID 49D64CCF-49A4-40DE-BEE5-69875D8FD39C
[ 418.983] WireSocketManager – Request ‘/game/getturndata?gameid=d74ae381-3b5f-4b2a-a275-fb6e1ca2e592’ Started RID 49D64CCF-49A4-40DE-BEE5-69875D8FD39C
[ 433.116] WireSocket – Protocol error: Server Error
[ 433.116] WireSocketManager – Server Error: Server Error
[ 433.122] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 433.122] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 433.122] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]

34

We apologise that you are experiencing this, however, we’re already on it, here are more details:

35

Hello everyone, the issue has now been fixed. Thank you for your patience!

36

The same problem bother me again what should i do?

37

Error again

[3211.034] GooglePlayBillingHelper - Querying inventory for products.
[3211.420] Google Play Billing - Query inventory finished.
[3211.421] Google Play Billing - Query inventory was successful.
[3211.452] BootflowItemStore – Complete
[3211.468] BootflowItemRestorePurchases::Start
[3211.469] GooglePlayBillingHelper - Querying inventory for pending transactions.
[3211.474] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[3211.500] BootflowItemRestorePurchases – Done
[3211.516] BootflowState::OnBootflowComplete
[3211.534] App – Transition New State Requested: NewState ‘Sgi::FEState’
[3211.534] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::FEState’
[3211.809] Gui – EnterScreen [gui/screenfiles/home/home_main]
[3211.813] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID 2671CE51-2BF8-46E2-BCB5-280751170CC1
[3211.888] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID 2671CE51-2BF8-46E2-BCB5-280751170CC1
[3211.888] GooglePlayBillingHelper - Querying inventory for pending transactions.
[3211.904] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[3212.022] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.133s RID 2671CE51-2BF8-46E2-BCB5-280751170CC1
[3212.038] HomeScreen::OnShow – SpecialEventAppComponent::RefreshActive Done
[3212.356] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition false
[3213.307] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[3213.307] Gui – Screen Focus GAINED [gui/screenfiles/home/home_main]
[3213.307] GuiManager::ProcessScreensMarkedForCleanup – mem used 485466112
[3213.323] GuiManager::ProcessScreensMarkedForCleanup – mem used 485466112
[3215.258] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[3215.258] Gui – Screen Focus LOST [gui/screenfiles/home/home_main]
[3215.258] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[3215.470] WireSocketManager – Request ‘/game/quickmatch’ with requirement Authenticated Enqueued RID 04DC64D6-2353-450A-BE09-798A7FC225C1
[3215.485] WireSocketManager – Request ‘/game/quickmatch’ Started RID 04DC64D6-2353-450A-BE09-798A7FC225C1
[3215.719] WireSocketManager – Request ‘/game/quickmatch’ Completed in 0.233s RID 04DC64D6-2353-450A-BE09-798A7FC225C1
[3215.736] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[3215.736] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[3215.737] Inventory – Flushed 197 entries
[3215.737] GuiManager::ProcessScreensMarkedForCleanup – mem used 486043648
[3215.737] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[3215.740] BattlePlayState::OnBegin
[3215.745] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[3215.745] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[3215.793] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID AD17B1ED-52DF-40E5-9DA2-EDFBAF0B7D55
[3215.805] WireSocketManager – Request ‘/game/getgameinfo’ Started RID AD17B1ED-52DF-40E5-9DA2-EDFBAF0B7D55
[3215.933] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.129s RID AD17B1ED-52DF-40E5-9DA2-EDFBAF0B7D55
[3215.951] WireSocketManager – Request ‘/game/getturndata?gameid=abdbdcd9-ea46-4da0-9716-49845892b2e7’ with requirement Authenticated Enqueued RID 75D2931B-1DDE-40AD-94EA-2A00C12D7FE2
[3215.951] WireSocketManager – Request ‘/game/getturndata?gameid=abdbdcd9-ea46-4da0-9716-49845892b2e7’ Started RID 75D2931B-1DDE-40AD-94EA-2A00C12D7FE2
[3230.100] WireSocket – Protocol error: Server Error
[3230.100] WireSocketManager – Server Error: Server Error
[3230.111] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[3230.112] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[3230.112] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]

38

I got this error, and i cant play

[ 7.519] GooglePlayBillingHelper - Querying inventory for products.
[ 7.644] Google Play Billing - Query inventory finished.
[ 7.645] Google Play Billing - Query inventory was successful.
[ 7.669] BootflowItemStore – Complete
[ 7.690] BootflowItemRestorePurchases::Start
[ 7.691] GooglePlayBillingHelper - Querying inventory for pending transactions.
[ 7.726] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[ 7.753] BootflowItemRestorePurchases – Done
[ 7.769] BootflowState::OnBootflowComplete
[ 7.789] App – Transition New State Requested: NewState ‘Sgi::FEState’
[ 7.790] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::FEState’
[ 8.583] Gui – EnterScreen [gui/screenfiles/home/home_main]
[ 8.612] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID 3C871029-6687-4104-B150-1B6601DA5E5F
[ 9.109] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID 3C871029-6687-4104-B150-1B6601DA5E5F
[ 9.109] GooglePlayBillingHelper - Querying inventory for pending transactions.
[ 9.147] Google Play Billing - Retrieve consumables was successful. There are 0 purchases.
[ 9.344] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.234s RID 3C871029-6687-4104-B150-1B6601DA5E5F
[ 9.377] HomeScreen::OnShow – SpecialEventAppComponent::RefreshActive Done
[ 9.594] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition false
[ 10.545] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 10.545] Gui – Screen Focus GAINED [gui/screenfiles/home/home_main]
[ 10.545] GuiManager::ProcessScreensMarkedForCleanup – mem used 297607168
[ 10.566] GuiManager::ProcessScreensMarkedForCleanup – mem used 297603072
[ 11.663] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 11.663] Gui – Screen Focus LOST [gui/screenfiles/home/home_main]
[ 11.663] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 11.869] WireSocketManager – Request ‘/game/quickmatch’ with requirement Authenticated Enqueued RID 645CC765-8978-4AE2-8FAE-64014DBB32C9
[ 11.885] WireSocketManager – Request ‘/game/quickmatch’ Started RID 645CC765-8978-4AE2-8FAE-64014DBB32C9
[ 12.188] WireSocketManager – Request ‘/game/quickmatch’ Completed in 0.302s RID 645CC765-8978-4AE2-8FAE-64014DBB32C9
[ 12.233] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[ 12.234] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[ 12.247] Inventory – Flushed 197 entries
[ 12.247] GuiManager::ProcessScreensMarkedForCleanup – mem used 293494784
[ 12.247] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 12.263] BattlePlayState::OnBegin
[ 12.287] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[ 12.287] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[ 12.442] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID FD27CF08-B4E4-42CC-9204-98AA7B6F4DD2
[ 12.462] WireSocketManager – Request ‘/game/getgameinfo’ Started RID FD27CF08-B4E4-42CC-9204-98AA7B6F4DD2
[ 12.645] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.183s RID FD27CF08-B4E4-42CC-9204-98AA7B6F4DD2
[ 12.662] WireSocketManager – Request ‘/game/getturndata?gameid=292b9445-2e75-4762-829b-aea04b266b5b’ with requirement Authenticated Enqueued RID DBD017B3-AEFE-47DD-ACA3-D4A39C190CB9
[ 12.662] WireSocketManager – Request ‘/game/getturndata?gameid=292b9445-2e75-4762-829b-aea04b266b5b’ Started RID DBD017B3-AEFE-47DD-ACA3-D4A39C190CB9
[ 26.918] WireSocket – Protocol error: Server Error
[ 26.918] WireSocketManager – Server Error: Server Error
[ 26.955] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 26.956] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 26.956] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]

39

Tengo exactamente el mismo error, supongo que solo queda esperar a ver qué pasa

40

i have a error to when i play on PC

image
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