ISE from recent Async Match

BUG REPORT
1

I took my turn in an async match, ended my turn, and received the following log. When I attempt to play an async match now, I just see a replay of my own turn from the erroring game.

[ 920.125] WireSocketManager -- Request '/user/keepalive' Started  RID BFBACC2C-E812-4F76-8D58-0ECF45FA6183
[ 920.125] Fx::PropertyBuilder::Add -- Effect 'fx/projectile/klakegg', unable to find definition 'Delay' of PropertyDataType 'Float'
[ 920.125] Fx::PropertyBuilder::Add -- Effect 'fx/projectile/klakegg', unable to find definition 'Delay' of PropertyDataType 'Float'
[ 920.234] WireSocketManager -- Request '/user/keepalive' Completed in 0.099s RID BFBACC2C-E812-4F76-8D58-0ECF45FA6183
[ 922.703] Setting 3rd side to monster 18, ginsting
[ 922.703] Gui -- EnterScreen [gui/screenfiles/monstercard/monstercard_ingame] 
[ 922.703] Gui -- Screen Focus GAINED [gui/screenfiles/monstercard/monstercard_ingame] 
[ 924.093] Gui -- ExitScreen [gui/screenfiles/monstercard/monstercard_ingame] 
[ 924.093] Spawning monster 18 with spawn ID 0 at level 9 for team First at position (0, 0)
[ 924.093] 	moving to (2, 1)
[ 924.125] Inventory -- Flushed 29 entries
[ 924.359] Gui -- Screen Focus LOST [gui/screenfiles/monstercard/monstercard_ingame] 
[ 924.359] GuiManager::ProcessScreensMarkedForCleanup -- mem used 465199104
[ 924.922] Inventory -- Flushed 28 entries
[ 926.484] Moving sim/objtemplates/monsters/ginsting/level01 to (3, 0)
[ 930.125] WireSocketManager -- Request '/user/keepalive' with requirement Authenticated Enqueued RID 3CA4E67C-A5DC-4C8C-9FEA-658590FC48C7
[ 930.125] WireSocketManager -- Request '/user/keepalive' Started  RID 3CA4E67C-A5DC-4C8C-9FEA-658590FC48C7
[ 930.234] WireSocketManager -- Request '/user/keepalive' Completed in 0.100s RID 3CA4E67C-A5DC-4C8C-9FEA-658590FC48C7
[ 931.797] Moving sim/objtemplates/monsters/ginsting/level01 to (4, 1)
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [debuff].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [debuffmovement].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [buff].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [buffmovement].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [debuff].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [debuffmovement].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [buff].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [buffmovement].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [debuff].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [debuffmovement].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [buff].
[ 935.218] FindOptionalStateMachineIndex -- requesting unknown statemachine [buffmovement].
[ 937.125] Inventory -- Flushed 6 entries
[ 937.172] Gui -- EnterScreen [gui/screenfiles/common/cmn_loading_screen] 
[ 937.172] Gui -- Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen] 
[ 937.172] WireSocketManager -- Request '/monster/postturndata?gameid=17e2f125-af19-4831-9753-850721613c41' with requirement Authenticated Enqueued RID 7E49A825-6B1B-48DF-A688-CCC181426ED6
[ 937.172] WireSocketManager -- Request '/monster/postturndata?gameid=17e2f125-af19-4831-9753-850721613c41' Started  RID 7E49A825-6B1B-48DF-A688-CCC181426ED6
[ 948.578] WireSocket -- Protocol error: Server Error
[ 948.578] WireSocketManager -- Server Error: Server Error
[ 948.593] Gui -- EnterScreen [gui/screenfiles/common/cmn_generic_dialog] 
[ 948.593] Gui -- Screen Focus LOST [gui/screenfiles/decorators/decorators_main] 
[ 948.593] Gui -- Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main] 
[ 948.593] Gui -- Screen Focus LOST [gui/screenfiles/hud_battle/replay_main] 
[ 948.593] Gui -- Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen] 
[ 948.593] Gui -- Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog] 
[ 948.593] Failed to post turn. Canceled promise
[ 948.593] Gui -- ExitScreen [gui/screenfiles/common/cmn_loading_screen] 
[ 948.843] GuiManager::ProcessScreensMarkedForCleanup -- mem used 466677760
2

Hey there! Could you please reply with the following information so I can forward this to our team to look into?

  • What is your Phobies In-Game Name?
  • What device model/system are you playing the game on?
  • What Operating System/Version are you using?
  • Please describe the issue and what you’re experiencing step by step.
  • Could you describe every step you take up until you get to this point?
  • Please send evidence by attaching a screenshot or a valid video/image link.

Is this an ongoing issue? Is it still occurring and have you experienced it in other ASYNCH matches?

3

Hey,

  • My in-game name is the same: PiousAeneas
  • I was playing the PC Steam version when the error originally occurred and prompted the logs, but I then experienced the turn replaying on my Android device as well.
  • Windows 10 HP Laptop PC / Android 12 Pixel phone
  • I took several async turns in other games without issue, then loaded into the match in question:
  1. Took my turn
  2. Hit Submit
  3. Briefly saw loading screen
  4. Then error message
  5. Quit current match
  6. Attempted to play another async match
  7. Instead entered the previous match and watched a replay of my own turn
  8. When it completed, the Enemy Turn banner displayed, but there was no turn to watch, and I could take no action except to open the menu and leave the match
  9. Tried this several times, including after restarting the client and logging in on my Android device.
  10. Always the same thing
  11. Finally launched an Arena match (on PC)
  12. Played that fine
  13. Tried async again, and was loaded into the previous match, but without my turn cached
  14. Took my turn again
  15. Submit
  16. Got rewards and sent turn as expected
  • As the issue was resolved by playing an Arena match, I don’t have a screenshot at this time.
  • Not ongoing, as I said. I seem to have flushed it by playing a fresh game. I have not experienced it before or since.

Hopefully that gives you something to go on. Thanks.

1 Like
4

This is perfect! Thank you for taking the time to provide us with all of this information.
Our team is now aware of the issue and is currently investigating it.

We’ll be in touch if we need to collect anymore information for this!