Internal server error help

BUG REPORT
1

i cant login pls help

[ 6.109] CompareVersion – comparing package version 1.5.327 to minimum version 0.0.0
[ 6.109] WireSocketManager – Request ‘/userauth/logintoken’ with requirement Session Enqueued RID 39DEDB82-A03A-400D-85B1-8EEED5AC461E
[ 6.109] WireSocketManager – Request ‘/userauth/logintoken’ Started RID 39DEDB82-A03A-400D-85B1-8EEED5AC461E
[ 6.359] WireSocketManager – Request ‘/userauth/logintoken’ Completed in 0.266s RID 39DEDB82-A03A-400D-85B1-8EEED5AC461E
[ 6.390] WireAppComponent – LoginRegisterNotifications()
[ 6.390] WireAppComponent::LoginRegisterNotifications – No device token found for push notification registration.
[ 6.390] WireSocketManager – Request ‘/monster/retrievestate’ with requirement Authenticated Enqueued RID 78AF6C41-7BAB-4499-9E1E-3D0D7F58E8A4
[ 6.390] WireSocketManager – Request ‘/user/getmessages’ with requirement Authenticated Enqueued RID D504E7DD-F9D1-4E19-AF19-669F0E5A25C1
[ 6.390] WireAppComponent – Connection Status: LoggedIn
[ 6.390] BootflowItemAccount::HandleConnectStatus – status LoggedIn
[ 6.390] WireSocketManager – Request ‘/monster/retrievestate’ Started RID 78AF6C41-7BAB-4499-9E1E-3D0D7F58E8A4
[ 6.656] WireSocketManager – Request ‘/monster/retrievestate’ Completed in 0.262s RID 78AF6C41-7BAB-4499-9E1E-3D0D7F58E8A4
[ 6.672] BootflowItemAccount::OnMonsterStateRetrieved
[ 6.672] ReconnectUIAppComponent::OnMonsterStateRetrieved
[ 6.672] WireSocketManager – Request ‘/user/getmessages’ Started RID D504E7DD-F9D1-4E19-AF19-669F0E5A25C1
[ 6.672] BootflowItemDownloadTuning – Acquiring Patches
[ 6.672] BootflowItemStore – Connecting…
[ 6.672] BootflowItemSpecialEvents – RefreshActive
[ 6.672] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID 1199F103-75E7-4C76-8818-0A9029C98AEC
[ 6.672] BootflowItemDownloadTuning – Acquiring Patches Done
[ 6.687] BootflowItemStore – Connect completed, now getting tuning
[ 6.687] WireSocketManager – Request ‘/monster/getstoretuning’ with requirement Authenticated Enqueued RID BD851B4B-5FC3-4B01-9A41-A8D7B453FABD
[ 6.781] WireSocketManager – Request ‘/user/getmessages’ Completed in 0.111s RID D504E7DD-F9D1-4E19-AF19-669F0E5A25C1
[ 6.812] ReconnectUIAppComponent::OnMessagesRetrieved
[ 6.812] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID 1199F103-75E7-4C76-8818-0A9029C98AEC
[ 6.922] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.117s RID 1199F103-75E7-4C76-8818-0A9029C98AEC
[ 6.937] BootflowItemSpecialEvents – RefreshActive Done
[ 6.937] WireSocketManager – Request ‘/monster/getstoretuning’ Started RID BD851B4B-5FC3-4B01-9A41-A8D7B453FABD
[ 7.172] WireSocketManager – Request ‘/monster/getstoretuning’ Completed in 0.234s RID BD851B4B-5FC3-4B01-9A41-A8D7B453FABD
[ 7.187] BootflowItemStore – Getting server products
[ 7.187] WireSocketManager – Request ‘/store/steamgetproductlistings’ with requirement Authenticated Enqueued RID 4EA33A8F-B46D-4D0D-A33B-311E6376C2D0
[ 7.203] WireSocketManager – Request ‘/store/steamgetproductlistings’ Started RID 4EA33A8F-B46D-4D0D-A33B-311E6376C2D0
[ 7.422] WireSocket – Protocol error: Server Error
[ 7.422] WireSocketManager – Server Error: Server Error
[ 7.422] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 7.422] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 7.422] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 7.422] BootflowState::HandleBootflowItemError: Canceled promise
[ 7.422] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition true
[ 7.422] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_generic_dialog]
[ 7.422] Gui – Screen Focus GAINED [gui/screenfiles/launch/launch_main]
[ 7.422] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 7.422] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 7.437] GuiManager::ProcessScreensMarkedForCleanup – mem used 343629824

2

Hey there!

When did this issue start happening?
Could you please provide the following information?

What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

3

hi its start tonight
OJLicious
pc

Edizione Windows 10 Home
Versione 21H2

i cant play i tried many times and always appear this reload page but the game doesnt start, on phone i can play

4

Hey there! It looks as though Steam had some troubles but our team was able to investigate it.
Could you please try restarting the game and see if it works?

5

ok now its running, ty guys didnt expect that much effort

1 Like
6

No worries at all! Thank you for the update and happy to hear that it’s back up for you!