Internal Server Errror

[Meihh]

I received the following error when trying to connect to a game. I have tried reloading/reinstalling but it still happen

Id: Meih
Location: Asia
Platform: Android 12 - Samsung S10

[2018.359] WireSocketManager – Request ‘/monster/favoritemonster?monsterId=34&favorite=1’ Started RID BE3D56B3-38A7-4056-8217-A56B9BB91D72
[2018.831] WireSocketManager – Request ‘/monster/favoritemonster?monsterId=34&favorite=1’ Completed in 0.472s RID BE3D56B3-38A7-4056-8217-A56B9BB91D72
[2020.703] StackPanel ‘main_stackpanel’, libitem ‘main_stackpanel’ is not able to fit its child ‘’ [0xb400006efe3433f0] in the available space, and the code is not handling it. Screen is ‘gui/screenfiles/collectionupgrade/collectionupgrade’.
[2025.814] Gui – ExitScreen [gui/screenfiles/collectionupgrade/collectionupgrade]
[2025.815] Gui – EnterScreen [gui/screenfiles/home/home_main]
[2025.831] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID BE9EF5ED-3B4D-4176-A854-8720262D583C
[2025.831] Gui – Screen Focus GAINED [gui/screenfiles/home/home_main]
[2025.848] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID BE9EF5ED-3B4D-4176-A854-8720262D583C
[2025.850] Gui – Screen Focus LOST [gui/screenfiles/collectionupgrade/collectionupgrade]
[2025.852] GuiManager::ProcessScreensMarkedForCleanup – mem used 554319872
[2026.289] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.440s RID BE9EF5ED-3B4D-4176-A854-8720262D583C
[2026.306] HomeScreen::OnShow – SpecialEventAppComponent::RefreshActive Done
[2027.398] Gui – ExitScreen [gui/screenfiles/home/home_main]
[2027.442] Gui – EnterScreen [gui/screenfiles/gamelist/gamelist]
[2027.442] Gui – Screen Focus GAINED [gui/screenfiles/gamelist/gamelist]
[2027.489] Gui – Screen Focus LOST [gui/screenfiles/home/home_main]
[2027.491] GuiManager::ProcessScreensMarkedForCleanup – mem used 562294784
[2035.854] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 20B48F07-F43B-48D2-A06F-2D7BB736E567
[2035.854] WireSocketManager – Request ‘/user/keepalive’ Started RID 20B48F07-F43B-48D2-A06F-2D7BB736E567
[2035.938] AsyncMatchHelper::ContinueMatch() – GameId: 4a7e29bd-ed68-4657-9da5-6a1531219ded
[2035.938] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[2035.938] Gui – Screen Focus LOST [gui/screenfiles/gamelist/gamelist]
[2035.938] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[2036.155] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.301s RID 20B48F07-F43B-48D2-A06F-2D7BB736E567
[2036.156] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[2036.172] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[2036.211] Inventory – Flushed 533 entries
[2036.212] GuiManager::ProcessScreensMarkedForCleanup – mem used 479301632
[2036.212] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[2036.215] BattlePlayState::OnBegin
[2036.219] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[2036.219] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[2036.263] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID 934C7BD8-1A49-4C46-BD19-4C232ABBBBBD
[2036.274] WireSocketManager – Request ‘/game/getgameinfo’ Started RID 934C7BD8-1A49-4C46-BD19-4C232ABBBBBD
[2036.769] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.495s RID 934C7BD8-1A49-4C46-BD19-4C232ABBBBBD
[2036.786] WireSocketManager – Request ‘/game/getturndata?gameid=4a7e29bd-ed68-4657-9da5-6a1531219ded’ with requirement Authenticated Enqueued RID 54D94308-B9C3-4A00-8535-F93B24C1B731
[2036.787] WireSocketManager – Request ‘/game/getturndata?gameid=4a7e29bd-ed68-4657-9da5-6a1531219ded’ Started RID 54D94308-B9C3-4A00-8535-F93B24C1B731
[2051.224] WireSocket – Protocol error: Server Error
[2051.224] WireSocketManager – Server Error: Server Error
[2051.232] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[2051.233] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[2051.233] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]

[chu]

Hey there, Meihh.

Does the internal server errors still continue to happen?
If so, could you please email community@smokingguninc.com with the following information?

What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

We may also need your logs so we can look further into this issue:
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response:

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