Not getting tears after tear cap is expired

At the end of each game ican see on left side "x tears accumulated " but there is nothing adding up to the total. Can’t get any tears even though cap is up.pls help me

Your game expired or your enemy game expired ?

From what I understand, when your game expires you don’t get any of the rewards. It’s like you’ve surrendered.

Hey crystal.
Are you still continuing to experience this issue?
We will be more than happy tolook into this for you.