Payment issue

I bought a starter pack, but for some reason I ended up buying said pack twice. Is there any way to get a refund for that one extra purchase? My username is fk.

1 Like

Hey there disMixx!

There are two ways to request item replacement.

  1. Please send us an email requesting a replacement at community@smokingguninc.com

Include the following requirements in your email:

  • in-game name
  • proof of purchase
  • name of item purchased
  • date and time of transaction
  • device used, OS and OS version
  • reason for requesting item replacement
  • include a video/screenshot/or full details of bug if you think that the item is bugged
  • email address

We will then verify your purchase on our end. Kindly give us 1-2 business days to process your request.

Or

  1. Create a Ticket in the #request-support channel in our official Discord Server.
    Phobies Discord Here
    a. Once your ticket is open type in: Request for Item Replacement
    b. As soon as an SGI staff attends to your ticket kindly provide us with the following information (required):
    • in-game name
    • proof of purchase
    • name of item purchased
    • date and time of transaction
    • device used, OS and OS version
    • reason for requesting item replacement
    • include a video/screenshot/or full details of bug if you think that the item is bugged
    • email address
      c. We will then verify your purchase on our end. Kindly give us 1-2 business days to process your request. We will reply back to your ticket as soon as we have replaced the item.

[Important] Please note that we can only replace the item with coffee beans closely equivalent to the item you purchased. If you would like to request a refund kindly contact the platform where you purchased the item (App Store for iOS players, Steam for Steam players, Google Playstore for Android users).