Something about playing on multiple devices and leave the game before submitting the turn without actually closing the game , maybe, idk

BUG REPORT
1

So I was playing the game on my phone, then I exited the game without finish submitting the turn or closing the tab. Then I did it again on my pad. In the next day my game keeps having internal server error. Here is the error log on my pad.

[ 118.934] WireSocketManager -- Request '/user/keepalive' Completed in 0.350s RID AAE5E219-D51B-C848-B02A-A31FC8A4863E
[ 128.596] WireSocketManager -- Request '/user/keepalive' with requirement Authenticated Enqueued RID CBE5289C-04F5-8547-9EB1-83E5A376AD7B
[ 128.596] WireSocketManager -- Request '/user/keepalive' Started  RID CBE5289C-04F5-8547-9EB1-83E5A376AD7B
[ 128.864] WireSocketManager -- Request '/user/keepalive' Completed in 0.267s RID CBE5289C-04F5-8547-9EB1-83E5A376AD7B
[ 138.609] WireSocketManager -- Request '/user/keepalive' with requirement Authenticated Enqueued RID E116BCEC-CAAF-6F4A-BC9A-D3749ED7B0FC
[ 138.610] WireSocketManager -- Request '/user/keepalive' Started  RID E116BCEC-CAAF-6F4A-BC9A-D3749ED7B0FC
[ 138.894] WireSocketManager -- Request '/user/keepalive' Completed in 0.284s RID E116BCEC-CAAF-6F4A-BC9A-D3749ED7B0FC
[ 143.312] Setting 3rd side to monster 37, bogthing
[ 143.312] Gui -- EnterScreen [gui/screenfiles/monstercard/monstercard_ingame] 
[ 143.312] Gui -- Screen Focus GAINED [gui/screenfiles/monstercard/monstercard_ingame] 
[ 144.208] Gui -- ExitScreen [gui/screenfiles/monstercard/monstercard_ingame] 
[ 144.225] Spawning monster 37 with spawn ID 0 at level 3 for team First at position (3, 4)
[ 144.225] 	moving to (3, 2)
[ 144.282] Inventory -- Flushed 121 entries
[ 144.474] Gui -- Screen Focus LOST [gui/screenfiles/monstercard/monstercard_ingame] 
[ 144.475] GuiManager::ProcessScreensMarkedForCleanup -- mem used 389873664
[ 145.064] Inventory -- Flushed 29 entries
[ 147.024] sim/objtemplates/monsters/bogthing/level01 attacking position (2, 1)
[ 148.623] WireSocketManager -- Request '/user/keepalive' with requirement Authenticated Enqueued RID 6DD2BFB8-3DAC-7B4E-88C1-6F965124C5B1
[ 148.623] WireSocketManager -- Request '/user/keepalive' Started  RID 6DD2BFB8-3DAC-7B4E-88C1-6F965124C5B1
[ 149.042] WireSocketManager -- Request '/user/keepalive' Completed in 0.420s RID 6DD2BFB8-3DAC-7B4E-88C1-6F965124C5B1
[ 149.440] Moving sim/objtemplates/monsters/eratic/level01 to (4, 3)
[ 158.636] WireSocketManager -- Request '/user/keepalive' with requirement Authenticated Enqueued RID B6E8B6EE-B4BD-E840-8EDA-10091F88CCC5
[ 158.636] WireSocketManager -- Request '/user/keepalive' Started  RID B6E8B6EE-B4BD-E840-8EDA-10091F88CCC5
[ 158.970] WireSocketManager -- Request '/user/keepalive' Completed in 0.334s RID B6E8B6EE-B4BD-E840-8EDA-10091F88CCC5
[ 168.649] WireSocketManager -- Request '/user/keepalive' with requirement Authenticated Enqueued RID AF7B5EE6-825F-F044-A246-60814C730FC3
[ 168.650] WireSocketManager -- Request '/user/keepalive' Started  RID AF7B5EE6-825F-F044-A246-60814C730FC3
[ 169.000] WireSocketManager -- Request '/user/keepalive' Completed in 0.350s RID AF7B5EE6-825F-F044-A246-60814C730FC3
[ 173.665] Inventory -- Flushed 1 entries
[ 173.735] Gui -- EnterScreen [gui/screenfiles/common/cmn_loading_screen] 
[ 173.735] Gui -- Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen] 
[ 173.735] WireSocketManager -- Request '/monster/postturndata?gameid=bb5df2a6-6093-4d0c-84f1-21188f67722f' with requirement Authenticated Enqueued RID 871469AE-3A43-5540-9527-0C8E7CEBEBA1
[ 173.748] WireSocketManager -- Request '/monster/postturndata?gameid=bb5df2a6-6093-4d0c-84f1-21188f67722f' Started  RID 871469AE-3A43-5540-9527-0C8E7CEBEBA1
[ 174.114] WireSocket -- Protocol error: Server Error
[ 174.114] WireSocketManager -- Server Error: Server Error
[ 174.132] Gui -- EnterScreen [gui/screenfiles/common/cmn_generic_dialog] 
[ 174.132] Gui -- Screen Focus LOST [gui/screenfiles/decorators/decorators_main] 
[ 174.132] Gui -- Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main] 
[ 174.132] Gui -- Screen Focus LOST [gui/screenfiles/hud_battle/replay_main] 
[ 174.132] Gui -- Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen] 
[ 174.132] Gui -- Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog] 
[ 174.135] Failed to post turn. Canceled promise
[ 174.148] GuiManager::ProcessScreensMarkedForCleanup -- mem used 387940352
2

Also, here is bug report on my phone.


[   0.455] BootflowScreenAppComponent::SetBootflowScreen -- gui/screenfiles/launch/launch_main
[   0.495] iOSBootstrap -- DidBecomeActive
[   0.495] App -- GainedFocus
[   0.499] App -- GainedFocus - ignored
[   0.560] BootflowItemWaitForLoad -- Start
[   0.576] BootflowItemWaitForLoad -- Done
[   0.576] BootflowItemAccount::Start
[   0.593] WireSocketManager -- Connecting to server: [prod.phobies.com:3000]
[   0.844] WireSocketManager -- Request '/userauth/versioncheck' with requirement None Enqueued RID CFC18F5D-2DD2-674A-B73C-46B771638A87
[   0.844] WireSocketManager -- Request '/userauth/versioncheck' Started  RID CFC18F5D-2DD2-674A-B73C-46B771638A87
[   1.882] WireSocketManager -- Request '/userauth/versioncheck' Completed in 1.037s RID CFC18F5D-2DD2-674A-B73C-46B771638A87
[   1.898] VersionInfo -- Client API Version: [ 16 ]. Content version [ 585147 ]. Asset SKU [ default ]
[   1.898] VersionInfo -- Service API Version: [ 16 ]. Content version [ 585147 ]. Asset SKU [ default ]
[   1.898] WireSocketManager -- Request '/userauth/logintoken' with requirement Session Enqueued RID 444A30B3-237E-0347-A6D6-E398A1ABD517
[   1.898] WireSocketManager -- Request '/userauth/logintoken' Started  RID 444A30B3-237E-0347-A6D6-E398A1ABD517
[   2.182] WireSocket -- Protocol error: Server Error
[   2.183] WireSocketManager -- Server Error: Server Error
[   2.275] Gui -- EnterScreen [gui/screenfiles/common/cmn_generic_dialog] 
[   2.275] Gui -- Screen Focus LOST [gui/screenfiles/launch/launch_main] 
[   2.275] Gui -- Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog] 
[   2.293] UserWireSocketComponent::LoginAuthProvider -- Failed to login: Canceled promise
[  10.094] App -- Transition New State Requested: NewState 'Sgi::BootflowState'
[  10.094] Gui -- ExitScreen [gui/screenfiles/common/cmn_generic_dialog] 
[  10.111] App -- AppState Transition, OldState 'Sgi::BootflowState' NewState 'Sgi::BootflowState'
[  10.111] BootflowItemAccount::Cancel
[  10.111] BootflowItemStore::Cancel
[  10.111] GuiManager::ProcessScreensMarkedForCleanup -- mem used 162283520
[  10.111] Gui -- Screen Focus LOST [gui/screenfiles/common/cmn_generic_dialog] 
[  10.111] Gui -- Screen Focus GAINED [gui/screenfiles/launch/launch_main] 
[  10.111] Gui -- EnterScreen [gui/screenfiles/launch/launch_main] 
[  10.111] Gui -- Screen Focus LOST [gui/screenfiles/launch/launch_main] 
[  10.111] Gui -- Screen Focus GAINED [gui/screenfiles/launch/launch_main] 
[  10.111] BootflowScreenAppComponent::SetBootflowScreen -- gui/screenfiles/launch/launch_main
[  10.178] BootflowItemWaitForLoad -- Start
[  10.195] BootflowItemWaitForLoad -- Done
[  10.195] BootflowItemAccount::Start
[  10.212] WireSocketManager -- Connecting to server: [prod.phobies.com:3000]
[  10.479] WireSocketManager -- Request '/userauth/versioncheck' with requirement None Enqueued RID F3C911A6-F52E-8D48-ADF0-0CB76C527FBF
[  10.480] WireSocketManager -- Request '/userauth/versioncheck' Started  RID F3C911A6-F52E-8D48-ADF0-0CB76C527FBF
[  11.734] WireSocketManager -- Request '/userauth/versioncheck' Completed in 1.255s RID F3C911A6-F52E-8D48-ADF0-0CB76C527FBF
[  11.751] VersionInfo -- Client API Version: [ 16 ]. Content version [ 585147 ]. Asset SKU [ default ]
[  11.751] VersionInfo -- Service API Version: [ 16 ]. Content version [ 585147 ]. Asset SKU [ default ]
[  11.751] WireSocketManager -- Request '/userauth/logintoken' with requirement Session Enqueued RID 73E09ED6-52BE-EC46-A4CF-DD04EEB186BE
[  11.751] WireSocketManager -- Request '/userauth/logintoken' Started  RID 73E09ED6-52BE-EC46-A4CF-DD04EEB186BE
[  12.119] WireSocket -- Protocol error: Server Error
[  12.119] WireSocketManager -- Server Error: Server Error
[  12.120] Gui -- EnterScreen [gui/screenfiles/common/cmn_generic_dialog] 
[  12.120] Gui -- Screen Focus LOST [gui/screenfiles/launch/launch_main] 
[  12.120] Gui -- Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog] 
[  12.122] UserWireSocketComponent::LoginAuthProvider -- Failed to login: Canceled promise
3

Hey there! Are you still continuing to experience trouble?

If so, could you provide the following information?
What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

4

Nope. I only had errors for that period of time and I saw everyone having similar problems as well. I guess it’s just server error.

1 Like
5

Not a problem at all! I appreciate the follow up!
I’ll close this thread for now but if anything else pops up, please create another one and we’ll do our best to help!