Didnt get ultra rare from the dreadfull pack

Hello I bought dreadful pack and there was written that I would get guaranteed ultrarare phobie from it. I bought it, didnt get ur and it is still written there. By the way I donated for that. Can you explane this?

Hey there!

Have you purchased anything prior or did you partake in the any of the sales we’ve had?

Chu I donated for some packs. But the guarantee is still there.

Could you email us at community@smokingguninc.com so we can collect some info and investigate this further for you?

I’ll be answering the email and will see if the team can find anything regarding the packs/outcomes. :slight_smile: