No Ultra Rare from first purchase of Dreadful Pack

Been playing for three weeks now and at long last accumulated enough beans to buy my first Dreadful Pack, but there was no Ultra Rare.

The units in the pack were: Mr. Tramples (new), Flopsy (new), Staremaster (duplicate), and Razor Mouth (duplicate).

I bought the pack immediately after opening my Gold season reward pack; maybe that caused a glitch. Or perhaps one of the units I received is accidentally coded as UR? I have no idea but please let me know what additional detail you need from me to look into this issue.

Hey there Rose678! Could you reach out to our team via email at so we can look into this?

Please email us with the following information ( including what you believe to have received and the info you posted here )

What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

We may also need your logs so we can look further into this issue:
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response:

Thanks for the reply. I emailed that address with the requested details. Looking forward to the team’s response.

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