I cant play async pc and mobile

hi the game start but i cant play my async turn on pc and mobile, pls help

[ 4.422] BootflowState::OnBootflowComplete
[ 4.953] App – Transition New State Requested: NewState ‘Sgi::FEState’
[ 4.968] App – AppState Transition, OldState ‘Sgi::BootflowState’ NewState ‘Sgi::FEState’
[ 5.297] Gui – EnterScreen [gui/screenfiles/home/home_main]
[ 5.297] WireSocketManager – Request ‘/monster/getallfriendslivestats’ with requirement Authenticated Enqueued RID C2668C02-E694-4431-BAD0-6FC82DB4DCE1
[ 5.312] WireSocketManager – Request ‘/monster/activatespecialevents’ with requirement Authenticated Enqueued RID BC538DD1-91BC-4004-B5AD-96F665C77E52
[ 5.375] WireSocketManager – Request ‘/monster/getallfriendslivestats’ Started RID C2668C02-E694-4431-BAD0-6FC82DB4DCE1
[ 5.484] WireSocketManager – Request ‘/monster/getallfriendslivestats’ Completed in 0.120s RID C2668C02-E694-4431-BAD0-6FC82DB4DCE1
[ 5.515] WireSocketManager – Request ‘/monster/activatespecialevents’ Started RID BC538DD1-91BC-4004-B5AD-96F665C77E52
[ 5.640] WireSocketManager – Request ‘/monster/activatespecialevents’ Completed in 0.125s RID BC538DD1-91BC-4004-B5AD-96F665C77E52
[ 5.640] HomeScreen::OnShow – SpecialEventAppComponent::RefreshActive Done
[ 5.890] BootflowScreenAppComponent::TransitionOutBootflowScreen – skipTransition false
[ 6.859] Gui – Screen Focus LOST [gui/screenfiles/launch/launch_main]
[ 6.859] Gui – Screen Focus GAINED [gui/screenfiles/home/home_main]
[ 6.859] GuiManager::ProcessScreensMarkedForCleanup – mem used 456372224
[ 6.875] GuiManager::ProcessScreensMarkedForCleanup – mem used 456372224
[ 7.890] Gui – EnterScreen [gui/screenfiles/common/cmn_loading_screen]
[ 7.890] Gui – Screen Focus LOST [gui/screenfiles/home/home_main]
[ 7.890] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_loading_screen]
[ 8.125] WireSocketManager – Request ‘/game/quickmatch’ with requirement Authenticated Enqueued RID 657DA52B-88A0-43A6-98E2-08BD8FB72DBB
[ 8.140] WireSocketManager – Request ‘/game/quickmatch’ Started RID 657DA52B-88A0-43A6-98E2-08BD8FB72DBB
[ 8.265] WireSocketManager – Request ‘/game/quickmatch’ Completed in 0.134s RID 657DA52B-88A0-43A6-98E2-08BD8FB72DBB
[ 8.281] App – Transition New State Requested: NewState ‘Sgi::BattlePlayState’
[ 8.281] App – AppState Transition, OldState ‘Sgi::FEState’ NewState ‘Sgi::BattlePlayState’
[ 8.297] Inventory – Flushed 215 entries
[ 8.297] GuiManager::ProcessScreensMarkedForCleanup – mem used 458268672
[ 8.297] Gui – Screen Focus LOST [gui/screenfiles/common/cmn_loading_screen]
[ 8.297] BattlePlayState::OnBegin
[ 8.297] Gui – EnterScreen [gui/screenfiles/decorators/decorators_main]
[ 8.297] Gui – Screen Focus GAINED [gui/screenfiles/decorators/decorators_main]
[ 8.359] WireSocketManager – Request ‘/game/getgameinfo’ with requirement Authenticated Enqueued RID 48A3A453-A2D0-4B97-A59E-AAED6388802C
[ 8.359] WireSocketManager – Request ‘/game/getgameinfo’ Started RID 48A3A453-A2D0-4B97-A59E-AAED6388802C
[ 8.484] WireSocketManager – Request ‘/game/getgameinfo’ Completed in 0.127s RID 48A3A453-A2D0-4B97-A59E-AAED6388802C
[ 8.500] WireSocketManager – Request ‘/game/getturndata?gameid=6cab683d-01f7-4b10-83e7-903a9a4c6fc1’ with requirement Authenticated Enqueued RID C4D09D75-06F5-4A31-9CA0-CA0D77C48E69
[ 8.500] WireSocketManager – Request ‘/game/getturndata?gameid=6cab683d-01f7-4b10-83e7-903a9a4c6fc1’ Started RID C4D09D75-06F5-4A31-9CA0-CA0D77C48E69
[ 22.625] WireSocket – Protocol error: Server Error
[ 22.625] WireSocketManager – Server Error: Server Error
[ 22.625] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[ 22.625] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[ 22.625] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[ 28.578] App – LostFocus
[ 28.609] App – LeaveForeground
[ 31.547] App – EnterForeground
[ 31.547] App – GainedFocus
[ 36.750] App – LostFocus
[ 36.750] App – LeaveForeground
[ 190.297] App – EnterForeground
[ 190.297] App – GainedFocus

this is from pc
when i click play the screen dont load until a bug pop up came out