Not receiving Seasòn reward packs

When the season ended the pack flashed on screen for a sec and th3n dissapeared without giving any contants in th3 pack. Anyone else having this issue? I am hoping it doesn’t happen to my next pack I’m 90 games from getting gold…

Hey there!

Has this happened multiple times or just this once? Could you please provide the following information via email at

What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

We may also need your logs so we can look further into this issue:
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response: