Report game crashing bug

[3414.934] sim/objtemplates/monsters/germ/level01 attacking position (5, 4)
[3414.949] WireSocketManager – Request ‘/user/keepalive’ Completed in 0.653s RID 99B72708-3EEA-4214-9CA5-E5E9D39978CA
[3416.212] WireSocketManager – Received server initiated message for ‘arena_battle/send_command’, messageID 08C89A14-2866-477A-8FD1-6EF1D95996F5
[3416.316] ArenaBattleHelper::Sim_HandleCommand - ArenaCommand ‘ArenaMoveCommand’, commandSequence 157, syncCheckerId 80
[3416.317] Moving sim/objtemplates/monsters/sheepgas/level01 to (5, 4)
[3424.309] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID A0724070-CE4D-4E67-A889-9D196C751205
[3424.309] WireSocketManager – Request ‘/user/keepalive’ Started RID A0724070-CE4D-4E67-A889-9D196C751205
[3436.516] WireSocketManager – Received server initiated message for ‘arena_battle/send_command’, messageID A2C46919-9759-4164-A1BE-130C1670346C
[3436.529] WireSocketManager – Request ‘/user/keepalive’ Completed in 12.220s RID A0724070-CE4D-4E67-A889-9D196C751205
[3436.529] WireSocketManager – Request ‘/user/keepalive’ with requirement Authenticated Enqueued RID 8E04AD0E-433F-4E93-8D3F-A9B1C55B8B78
[3436.530] WireSocketManager – Request ‘/user/keepalive’ Started RID 8E04AD0E-433F-4E93-8D3F-A9B1C55B8B78
[3436.530] ArenaBattleHelper::Sim_HandleCommand - ArenaCommand ‘ArenaMoveCommand’, commandSequence 158, syncCheckerId 81
[3436.531] sim/objtemplates/monsters/sheepgas/level01 using ability
[3436.531] with param 0 position: (5, 4)
[3436.760] WireSocket – Protocol error: Server Error
[3436.762] WireSocketManager – Server Error: Server Error
[3436.802] Gui – EnterScreen [gui/screenfiles/common/cmn_generic_dialog]
[3436.802] Gui – Screen Focus LOST [gui/screenfiles/decorators/decorators_main]
[3436.802] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/hudbattle_main]
[3436.802] Gui – Screen Focus LOST [gui/screenfiles/hud_battle/replay_main]
[3436.802] Gui – Screen Focus GAINED [gui/screenfiles/common/cmn_generic_dialog]
[3440.763] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3440.772] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3440.781] ActivityJava – OnWindowFocusChanged
[3440.792] Bootstrap – Window Focus Changed
[3440.792] App – LostFocus
[3446.337] ActivityJava – OnWindowFocusChanged
[3446.351] Bootstrap – Window Focus Changed
[3446.351] App – GainedFocus
[3446.356] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3446.462] ActivityJava – OnPause
[3446.467] BootStrap – Activity Pause
[3446.467] App – LostFocus
[3446.469] App – LeaveForeground
[3446.606] ActivityJava – OnWindowFocusChanged
[3446.606] Bootstrap – Window Focus Changed
[3447.215] ActivityJava – OnSurfaceDestroyed
[3447.217] BootStrap – Surface Destroyed
[3447.280] ActivityJava – OnTrimMemory
[3447.280] BootStrap – Activity Trim Memory
[3447.295] ActivityJava – OnStop
[3447.297] ActivityJava – OnSaveInstanceState
[3447.299] BootStrap – Activity Stop
[3447.299] AppHost – Suspend
[3447.299] AppHost::Suspend - BroadcastEvent Begin
[3447.301] AppHost::Suspend - BroadcastEvent End
[3453.915] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3453.917] ActivityJava – OnStart
[3453.917] BootStrap – Activity Start
[3453.919] ActivityJava – OnResume
[3453.919] BootStrap – Activity Resume
[3453.945] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3453.949] ActivityJava – OnSurfaceCreated
[3453.949] BootStrap – Surface Created
[3453.952] ActivityJava – OnSurfaceChanged
[3453.952] BootStrap – Surface Changed
[3453.966] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3453.977] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3453.986] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3454.465] ActivityJava – OnWindowFocusChanged
[3454.466] Bootstrap – Window Focus Changed
[3454.467] Setting Window Size:W 2560 | H 1096
[3454.467] App – Resume
[3454.467] App – EnterForeground
[3454.467] App – GainedFocus
[3454.500] ActivityJava – OnSafeAreasChanged [0 0 0 0]
[3454.579] ActivityJava – OnSafeAreasChanged [0 0 0 0]

Game crashed in middle of arena.

Hello! We would need more details from you to identify the cause of this crash. Can you please email us at community@smokingguninc.com so we can assist you further.

Hi,

Pleas let me know what information you need from me.

Thank you

Hey NiteHare!

Apologies for the delay in response. Are you still experiencing troubles with crashing?
Could you let us know the following information:

If so, could you provide us with the following information:
What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

For crashing specifically:

  • Does the game launch before it crashes
  • Do you see the Phobies title or reach the loading screen?
  • Does your screen go black as if the game is loading then crash back to homescreen/desktop?
  • Have you checked to see if your device/system meets the minimum system requirements?

To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response:

There should be explanations for iOS, Android, as well as Steam!

Send that all to the email listed above by Neko and we should be able to look into this for you.

Dear Chu,

The crash happens after one specific game in arena mode. I was directed by the game to copy and paste the error log and did so through the button built in into the game.

Thank you.

Please send the copied logs along side the answers to the previously provided inquiries to our support specialists via community@smokingguninc.com if you haven’t already :slight_smile:

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