So you have a gaurantee of getting a new phobie out of a terrifying pack, but i didn’t get a new one, i read that you get a gauranteed phobie, so im a bit confused as to why i didn’t get a new one, does anyone know why?
Each pack offers a guaranteed new phobie at (rarity) the first time you open that level of pack. Typically this “bug” is resolved by asking the user if they have already purchased a pack.
That’s the thing, i had never opened a terrifying pack before
Could you please open a ticket over on our Discord so we can take a look into this for you.
Discord.gg/phobiesgame under #request-support 
Alright, i will do that then, thanks!