Hi can I know if you have chances to get zero new phonies for dreadful pack?
My last 2k coffee dreadful pack receive non new phonies .
its only for the first, or if u got too much, it wont give any at all
It says on average across rarities, that means theres always the chance you wont get any, especially if you already have all the commons or uncommons. Ive had plenty of dreadfuls with no phobies in at all, it becomes more likely the more phobies you have.
I had the same issue, it was my first pack, i dont even had 24 phobies at that moment and i only unlocked one ultra rare card, Chuck.
Unfortunately first dreadful only guarantees a UR it doesnt guarantee anything else.
Still, chuck is a very solid build around unit and a pretty good find.
The last few times I have opened dreadful packs, my experiences with them have been indeed dreadful! Haven’t gotten a single new phobie the past 5 dreadful packs. I know it’s a first time opening thing that guarantees a new phobie, but I mean, the dreadful pack boasts on its awesomeness, and it is very expensive, so I would expect it to deliver!
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How do I contact support? I just purchased enough coffee to open my first dreadful pack and it only gave me one new phobie, and it was an uncommon…venus. needless to say, im pretty disappointed after having spent money with the expectation of at least 1 ultra rare. I usually record my gameplay for most Android games to stream. I wasnt streaming at the time, but out of habit I guess, I happened to have the screen recorder going, so I have the video of the opening if needed.
Hey there!
For confirmation, this was your very first dreadful pack?
What was your in-game name? Which device are you playing Phobies on?
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Heh @chu , thank you for replying and my apologies for the delayed response. I don’t get on the forums very often. Yes, the purchase was my first dreadful pack to my knowledge, and my in-game name is [Thatguyfrom5]. I have a screen recording or screenshots if needed, just let me know, thank you!
Also, [The Dead Are Rising] just finished and for the first time, I managed to get the Tier 1 Top Prize! I’m actually really surprised since there’s only a 5% chance to get it, but super pumped about that lol. I usually only manage to recieve the lowest tier possible, usually a Tier 5 since it has a 40% chance, so this was a nice surprise to open the game up to!
EDIT: @chu I usually play on a Samsung Galaxy S23 Ultra, but sometimes on an HP Chromebook or a Samsung Galaxy S8 Lite
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@chu Sorry for the redundant post, just making sure I reply correctly so that you will get the info
Hey @THATGUYFROM05 No worries at all!
I got this post in my notes to go over first thing tomorrow morning! I’ll have the team take a look and see what your pack results are and see if they provided you with what you should have received.
With first Dreadful packs, you should receive an Ultra Rare. Anything after that opening will be based on an average and won’t be guaranteed. 
I’ll keep you updated!
Okay, sounds good and I appreciate the help even in the face of my outrageous reply times…smh
Hey @THATGUYFROM05
Our team may not be able to look that far back but could you please submit a ticket under #request-support with your in-game name, device, and the screenshots or recordings if you have them?
The screenshots/recordings may help.