Phobies In-Game Name:
Device/System:
OS/Version:
Any Screenshots/Clips/Videos?:
Is this an issue that you’ve experienced multiple times?
At which point/turn does the crash happen after?:
Do you have any matchmaking/opponents names that you recall that you experienced the crash in?:
Could you share your logs with us via email? There is a format you can follow using the link below that can show you how to obtain them. ( I’ll also include this thread within the report )
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response:
Phobies In-Game Name: ExpiredMayo Device/System: Samsung Galaxy S10 OS/Version: Android Screenshots/Clips/Videos: I’ve attached three screenshots from my phone. Is this an issue that you’ve experienced multiple times? Yes. It currently happens every time I try to play the game. It takes me back to the same turn before the error occurs in my game against a player named “sebitas,” and it encounters the error every time, regardless of if I win the game or intentionally try to let it continue beyond this turn. I never encountered this error until this game with “sebitas.” I’ve really enjoyed this game, but I literally cannot play any asynchronous games right now because it’s stuck in this error loop.
This issue was never resolved, but now all my games have expired (including multiple that I was one turn away from winning). I was playing this daily, but it’s hard to imagine getting that into it again if this is potentially a recurring problem. Any idea what happened or how to resolve it in the future? Would it be possible for me to receive any free coffee or packs to make up for this experience?
Apologies for the inconvenience caused and we can see why that may be frustrating. We reached back out a couple of days ago regarding which version of Android for our investigation so it could be reproduced. Are you able to confirm which version of Android you are on for our team? Is it Android 12?
We’ll keep you updated on the status of the bug and we understand that it can be quite frustrating. We aren’t able to compensate for reports but our team is very adamant on resolving bugs and will do their best to get this issue resolved as best as they can.
I never received a reply to my email where I included what I mistakenly thought was the software version based on where Google told me to look in my phone settings (it’s in this email thread above). Yes, it’s Android 12.
For the record, I wasn’t asking about in-game compensation for the report itself, but because the bug caused me to lose by default several games I was one turn away from winning, and while I had been playing to my cap every day, I was unable to do this for several days due to the bug. But I understand.
Thank you for confirming the version! I’ll update the report with that so the team is aware.
It may have gone to your spam folder. The email was submitted on Friday following up with your report.
Ah, apologies for the misunderstanding. Unfortunately there isn’t anything our team can do in regards to those and I am sorry for that, but by having them investigate this bug, it’ll allow for us to fix whatever may have happened from happening again.
I’ve linked the thread to our team so they can make note of it with the report as well.
Thank you as well, Ryan. We appreciate it and we are sorry that the bug did cause some hindrance. We understand how frustrating it must be.
