We have not banned any game. Not quite sure what that means.
Could you please try another device and see if it works?
If your connection is not stable. You will experience troubles.
We can report this for you, we just need the following information:
Your account name:
Device you play Phobies on, as well as the OS/Version:
Phobies Version:
And your log files emailed to community@smokingguninc.com
Please email that information to the email provided.
To obtain your log files, this guide here will show you how:
How to REPORT A BUG - BUG REPORT / REPORT A BUG - Phobies Official Forums