No tears or coffee beans on lost arena games

I played 2 arena matches a few minutes ago. I lost on both but received only experience. I havent reached the daily tears cap. It just showed 0 on both of those resources, even when I managed to take down a couple o phobies and didnsome damage to the enemy heart.

Did not think to take a screenshot at the time.

Heya! I am pretty sure our team will be able to investigate your case using the logs we have from your game but kindly send us an email at regarding this so our Community Support, @chu, could assist you better.

Also, side note, please change your forum nickname!

Hi, sorry about the Nickname, already uses it for the game and thought it had to be the same.

The no tears or coffee beans happened again on another loss. This time in an async game.

I killed a few phobies and one that explicitly gave me 20 tears, yet nothing at the en d of the game.

That’s all good. We just want to make sure that our community has appropriate names across the board.

In regards to the amounts. You mentioned you haven’t hit any caps?
Could you reach out to us via email so we can collect some information?

We will need the following info:
What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Do you continue to experience any trouble?:

We may also need your logs so we can look further into this issue:
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response:

The logs are important so that guide there will help show you how to obtain them.