Hey there!
Sorry to hear that you are experiencing trouble.
Could you fill out the following information and email us your logs?
Email: community@smokingguninc.com
What is your Phobies In-Game Name?:
What device/system do you play Phobies on?:
What Operating System/Version are you using?:
Any screenshots/videos/clips of the error?:
Which version of Phobies are you currently on?:
Has this been happening since the update or even before?:
We may also need your logs so we can look further into this issue:
To collect your logs, you can visit this forum link here and scroll down to the device you use to play Phobies.
Follow the instructions on how to collect them and attach them to your next email response:
Once you’ve saved a copy of your logs could you try the following:
- Have you tried clearing your cache?
- If it’s a mobile device, could you see if you are able to try with or without wifi. ( Use data )
- Check for updates on your devices/systems/stores/and apps.