Tears rewards probleme

Hello, I have a problem with collecting tears and this does not happen to the xp. Anyway, when the max rewards time ends, I go back to play the games and when I finish the games, it tells me how many tears I have won, but they are not added to the collection, even though I just started playing after the max rewards period has expired. This happens to me many times, I think for the tenth time at intermittent intervals, and I noticed something. This usually happens when I get close to 2000 tears, and this forces me to buy 1000 tear cards, which are bad. I have tried to check the internet and update the game constantly, but to no avail. This has made me lose thousands of tears. Please check the matter and I demand compensation for the tears I lost. Thank you Username in game:GofyJTI16
Device:Samsung galaxi A-7/android10

Usually they ask for the in game name and device as info.

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What should i put in device

make and model of the device you were using when the bug happened (for example if you were using an Iphone 15 youd just say device: Iphone 15. pretty much all devices have a way of searching up the make that you can use

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Tnxthank u man i wll do it